ASQ Forums 2016

The ACI Airport Service Quality (ASQ) Forum in Europe allows for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced. 
This ASQ Forum, will also be offering a full-day training session one day prior to the start of the forum for ASQ management colleagues at ASQ member airports, so make sure to take advantage of this complementary offer!

Who should attend?
  • Airport Directors
  • Airport Service Quality Managers
  • Customer Experience and Operations staff
  • Quality Managers
  • Business Performance Managers
  • Business Intelligence Directors & Managers
  • Directors and managers of Airport Concessions
  • Guest Experience Directors & Managers
  • General Managers
  • Market Research & Customer Relations Directors & Managers
  • All other members of airport staff who monitor customer experience and passenger satisfaction

Main Sponsorship by Software Design
Software Design is the main sponsorship of the event. The company is strongly involved in designing and exploiting advanced solutions and technologies to continuously improve airport efficiency, airport safety, increase of non aeronautical revenues and passenger experience.  You can have an overview of Software Design solutions looking at the following commercial sheets :
Software Design solutions together with the field experience of high level professionals can improve global airport quality using a virtuous circle among enabling operational systems, measured quality and perceived quality.

For information on how to join the ACI ASQ programme, please visit