Passengers should report the loss of the baggage to the Lost & Found office located in the arrivals area on the ground floor of the airport.
Passengers may request activation of the text message notice service which allows them to automatically receive updated information on their mobile phones regarding the status of the search for their baggage. Additionally, passengers can contact the Call Service for Lost Baggage Assistance on 199 280 180, which is active24 hours a day and provides information on the status of the lost baggage search in course. This number can be found on the passenger copy of the lost baggage form issued by the Lost & Found office.